Return Policy
Easy Returns & Refunds
Last Updated: May 7, 2026
14-Day Return Policy
You may request a return within 14 days after receiving your order.
Damaged or Broken Items
If your item arrives damaged, defective, or broken, please contact us immediately for assistance with a replacement or refund.
Changed Your Mind?
If you no longer want the product after delivery, you can still request a return within the eligible return period.
Return Conditions
Returned items should be unused and in their original condition and packaging whenever possible.
Refund Process
Once your return is approved, refunds will be processed back to your original payment method within a few business days.
How to Request a Return
To start a return request, please contact our support team with your order number and reason for return.
Customer Satisfaction
At Pawsiva, customer satisfaction is our priority. We aim to provide a smooth and stress-free shopping experience.
Contact Support
For any return or refund questions, contact us anytime at:
contact@pawsiva.com