Frequently asked questions

Find answers to common questions

Yes! We currently offer free express shipping on all orders worldwide.

Most orders arrive within 5–12 business days depending on your location.

Absolutely. Once your order ships, you’ll receive a tracking number via email.

Yes! We offer a 14-day return and refund policy after delivery.

If your product arrives damaged, defective, or broken, contact us immediately for a replacement or refund.

Absolutely. All Pawsiva products are made with pet-friendly and safe materials.

Yes! Most of our toys are suitable for puppies and small to medium-sized dogs.

Yes. Your payment information is encrypted and securely processed for safe checkout.


You can contact our support team anytime at contact@pawsiva.com